gt998 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how gt998 ("we", "us", or "our") collects, uses, stores, shares, and protects information about you when you access or use the gt998 online casino and sports betting platform at gt998.club (the "Platform"). We are committed to handling your personal data with transparency, care, and respect for your rights as a user in Bangladesh.

By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, please do not use the Platform. This Policy should be read alongside our Terms and Conditions, which govern the overall use of the gt998 Platform.

Your Data at a Glance

2. Information We Collect

gt998 collects personal data only to the extent necessary to operate the Platform safely and in compliance with applicable anti-money-laundering and responsible gaming requirements. We collect information in three ways: directly from you when you register or interact with the Platform, automatically when you use the Platform, and occasionally from third-party sources for identity verification purposes.

Information You Provide Directly

• Registration details: full name, date of birth, email address or mobile phone number, and a chosen username and password.
• KYC documents: government-issued national identity card, passport, or driving licence, and supporting proof of address such as a utility bill or bank statement.
• Financial information: the mobile wallet identifiers (bKash, Nagad, Rocket, Upay numbers) associated with your deposits and withdrawals, and the transaction amounts and timestamps for each payment.
• Support communications: the content of any messages, emails, or live-chat transcripts you exchange with the gt998 support team.

Information Collected Automatically

• Technical data: IP address, device type and operating system, browser type and version, screen resolution, and network connection type. This data is used for fraud detection, geographic eligibility checks, and service optimisation.
• Usage data: pages visited, features accessed, games played, bets placed, session duration, and navigation path through the Platform. This data helps us improve the player experience and identify responsible gaming patterns.
• Cookie and tracking data: session identifiers, preference cookies, and analytical tracking identifiers. See our Cookies section below for full details.

Information from Third Parties

• Identity verification services: gt998 may use third-party identity verification providers to cross-check the identity documents you submit during KYC. These providers return a verification result (pass or fail) and do not share your raw document data with gt998 beyond what is necessary for the check.
• Fraud prevention databases: in certain circumstances, gt998 may cross-reference account details against industry-shared fraud prevention databases. This is done to protect the integrity of the Platform and to safeguard all players.
• Payment processors: mobile wallet providers such as bKash, Nagad, Rocket, and Upay may share transaction confirmation data with gt998 to confirm that a deposit or withdrawal has been successfully processed.

3. How We Use Your Information

gt998 uses the personal data we collect for the following purposes only. We do not process your data for any purpose incompatible with those listed below:

• Account creation and management: to register your player account, verify your identity, manage your preferences, and administer your account balance, deposit history, and withdrawal records.
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to credit bonus funds to your account; and to facilitate your access to casino games, cricket betting, slots, and all other Platform features.
• Legal and regulatory compliance: to fulfil our KYC, anti-money-laundering, and responsible gaming obligations, including verifying your age and identity, monitoring for suspicious activity, and maintaining records as required.
• Fraud and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other security incidents that could harm you or other players on the Platform.
• Customer support: to respond to your enquiries, process complaints, and resolve disputes in a prompt and fair manner. Support communications may be recorded for quality assurance purposes.
• Service improvement: to analyse aggregated usage data and player behaviour (in anonymised or pseudonymised form) to identify bugs, improve the Platform's navigation and performance, and develop new features that better serve our Bangladeshi players.
• Promotional communications: to send you information about bonuses, promotions, and seasonal offers that may be of interest to you — but only where you have opted in to receive such communications. You may opt out at any time by contacting gt998 support.

4. Legal Basis for Processing

gt998 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: processing required to fulfil the agreement between you and gt998, including account management, deposit and withdrawal processing, bonus administration, and game access.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC verification, anti-money-laundering record-keeping, and disclosures to law enforcement authorities where legally required.
• Legitimate interests: processing necessary for gt998's legitimate business interests, including fraud detection and prevention, platform security, and service quality improvement — provided those interests are not overridden by your own rights and interests.
• Consent: processing based on your freely given and informed consent, such as the sending of promotional communications. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to that withdrawal.

5. Sharing Your Information

gt998 does not sell, rent, or trade your personal data to third parties. We share your information only in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Service providers: gt998 engages carefully selected third-party vendors to help deliver specific Platform functions, including payment processing (bKash, Nagad, Rocket, Upay), identity verification, customer support tooling, and cloud hosting infrastructure. These vendors are bound by strict data processing agreements and are prohibited from using your data for any purpose other than the specified service they provide to gt998.
• Game providers: certified game developers and studios (such as Evolution Gaming, Pragmatic Play, Spribe, and others) receive the minimum data necessary to authenticate your game session and record game results for audit purposes. They do not receive your full personal profile.
• Law enforcement and regulatory authorities: gt998 may disclose your personal data to police, courts, financial intelligence units, or other competent authorities where required by a valid legal order, court subpoena, or applicable law. Where permitted, gt998 will notify you of such a disclosure.
• Business transfers: in the event that gt998 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer and the privacy practices of the successor entity.

gt998 requires all third parties with whom it shares personal data to maintain appropriate technical and organisational security measures to protect that data, and to process it only for the purposes for which it was shared.

6. Payment Data and Financial Privacy

All financial transactions on gt998 are processed through licensed mobile financial service providers operating in Bangladesh: bKash, Nagad, Rocket, and Upay. gt998 does not store raw payment credentials such as mobile wallet PINs or passwords. The wallet account number associated with your deposits is retained as part of your account record for withdrawal processing and anti-money-laundering compliance purposes only.

Transaction records — including deposit amounts, withdrawal requests, and bonus credits — are maintained for a minimum of five years from the date of the transaction as required by applicable financial record-keeping regulations. These records are accessible to you upon request and may be disclosed to regulatory or law enforcement authorities where legally required.

7. Cookies and Tracking Technologies

gt998 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and gather anonymised analytics that help us improve the service. A cookie is a small text file placed on your device when you visit the Platform. It does not contain executable code and cannot be used to access other files on your device.

Types of Cookies We Use

• Essential cookies: these are strictly necessary for the Platform to function. They maintain your login session, remember your language preference, and ensure the security of your account. The Platform cannot operate properly without these cookies, and they cannot be disabled.
• Analytics cookies: these cookies collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where players encounter difficulties. This data is used exclusively to improve Platform performance and user experience. gt998 uses only privacy-respecting analytics tools that do not share identifiable data with advertising networks.
• Preference cookies: these cookies remember choices you make on the Platform, such as your preferred language or display settings, so that you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain Platform features. gt998 does not use third-party advertising cookies or retargeting pixels.

8. Data Retention

gt998 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. In general, the following retention periods apply: active account data is retained for the duration of your account's existence plus five years after account closure; KYC and identity verification documents are retained for five years from the date of account closure; transaction and financial records are retained for five years from the date of the transaction; support communications are retained for two years from the date of the last interaction.

After the applicable retention period has expired, gt998 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes without identifying you personally.

9. Data Security

gt998 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive account data at rest, role-based access controls that restrict internal access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and staff training on data protection and security best practices.

While gt998 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, gt998 will notify you as soon as reasonably practicable, providing details of the nature of the breach and the steps we are taking to address it.

10. Your Rights Over Your Personal Data

As a player on the gt998 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact gt998 support at [email protected]. We will respond to all valid requests within a reasonable timeframe, and in any case within 30 days of receipt.

• 👁️Right of access: you have the right to request a copy of the personal data gt998 holds about you, along with information about how it is being used and with whom it has been shared.
• ✏️Right of rectification: if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• 🗑️Right of erasure: you have the right to request that gt998 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful — subject to any legal retention obligations that override this right.
• ⏸️Right to restrict processing: you have the right to request that gt998 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• 📦Right to data portability: where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
• 🚫Right to object: you have the right to object to processing of your personal data where it is based on gt998's legitimate interests, including profiling. You also have the absolute right to object to processing for direct marketing purposes at any time.

gt998 will not charge a fee for responding to data subject access requests. However, where requests are manifestly unfounded or excessive, particularly where they are repetitive in nature, gt998 reserves the right to charge a reasonable administrative fee or to refuse to act on the request.

11. Children's Privacy

The gt998 Platform is strictly intended for adults aged 21 and above. gt998 does not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to gt998 without your consent, please contact us immediately at [email protected]. Upon verification, gt998 will promptly close the account, void any associated transactions, and securely delete all personal data associated with that account.

12. Third-Party Links

The gt998 Platform may occasionally contain references to third-party game providers or payment services. gt998 does not control the privacy practices of these third-party services and is not responsible for their privacy policies or data handling practices. This Privacy Policy applies solely to data collected and processed by gt998 on the Platform. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the Platform.

13. Changes to This Privacy Policy

gt998 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the Platform. When a material change is made to this Policy, gt998 will display a prominent notice on the Platform and, where appropriate, notify registered players via their registered email address or mobile number. The date of the most recent revision is shown at the top of this page.

Your continued use of the Platform following notification of any change to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should close your account and stop using the Platform before the revised Policy takes effect.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how gt998 handles your personal data, please contact our support team at the email address below. We are available 24/7 and aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time.

📧 [email protected]